Essentially a Domino’s pizza tracker lol, just running off a timer… There is a neat little icon of a van that moves across the screen as 8pm looms ever closer, though. You can’t track a parcel at all responses to reviews here state that a 1 hour window will be provided as soon as the parcel is out for delivery, which is plain & simply not true as my parcel is supposedly out for delivery but I’ve got a 12 hour window! No map tracking or any way to see which stop the driver is at - literally no info. I can’t believe DHL actually wasted money writing this app - it’s entirely useless. Please do contact us at if we can support you. ![]() Hi, we're so sorry to read that you did not experience the high level of service that we aim to provide. If I had a choice, after reading the very true reviews would NEVER use them by choice! I’m going to also call the third party and let them know of the terrible service from dhl, for such a well know brand the third party should be using a better delivery service than dhl. P.s my dealings with dhl were forced because of the 3rd party company sender. Tomorrow is the day my complaint will be made verbally. Because that’s when their phone lines close, done so that you cannot complain on the day of original delivery. But no the company reschedules your order at 8pm on the dot. An email or a text would have sufficed! I’m sure by 7.45pm the driver would have known that they would not be able to make the delivery time. At 8pm the app is now telling me my parcel will be delivered tomorrow. I checked at 7.45pm and then again at 8pm. I regularly checked the app and the graphic showed the van supposedly getting closer to my address. Like other customers, I too was told by the app that my parcel would arrive between 8am and 8pm. The 0-1 star reviews for this app are well deserved! We’re here to help, so if you need us please use the Support function to contact our Customer Services team. Please take time to rate our app! Your feedback is really important to us so let us know what you love, and what you’re not so keen on. Icons will easily help you to see which parcels are being delivered to which address. When we have delivered your parcel, you can view this in Past deliveries. Using the DHL Parcel UK app you can see deliveries which are due and track when these will be with you. Want to know more about how your parcel will be delivered? Select Change Delivery Instructions and we’ll tell you what will happen with your parcel if you’re not at home and what alternative options are available. ![]() Set your delivery preferences in My Profile and we’ll automatically apply these. Upload a photo of your safe place so the driver knows where to leave your parcel. Let us know if there is a preferred neighbour you’d like the driver to deliver to, or if there is a neighbour who the driver should not disturb. Just let us know whether you’d like the parcel delivered to a neighbour or left in your safe place. Use our expanded Delivery Preferences so you can let us know if you’d like the driver not to disturb you during delivery. We’ve added what3words so you can give us the unique combination of three words for your address to help the driver find exactly where you are. Upload a photo of the property and let us know any delivery instructions. Make sure you let us know how you would like your parcel to be delivered by setting your preferences for each address. Personalize your profile by uploading a photo.Įxpecting a parcel to be delivered to your work or an alternative address? Select Work or Other in My Profile. Notification when you are expecting a delivery and then track your delivery every step of the way. DHL Parcel UK - Track and Manage your deliveries easily with the DHL Parcel UK app.
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